Store policies

Last updated: 3 October 2026

Contact us

We're happy to help with orders, custom requests and bulk gifting.

We ship across India through trusted courier partners.
Every piece is handmade, so orders are packed and dispatched within 2–4 business days of payment.
Delivery usually takes 4–8 business days after dispatch, depending on your pincode.
Once your order ships, we'll share the tracking details by phone, WhatsApp or email.
Candles can soften in high heat. We pack them carefully, but please bring parcels indoors promptly.
Products are non-returnable. If your parcel arrives damaged, please request a replacement within 24 hours of delivery (see Returns & replacement).
Please check your parcel when it arrives. An unboxing video makes any damage claim quick to approve.

Non-returnable: all our products are handmade, so they can't be returned or exchanged unless they arrive damaged.
Damaged products: if your order arrives damaged, request a replacement within 24 hours of delivery by emailing officialveloriaeom@gmail.com. Share your order number with clear photos or an unboxing video of the damage.
Replacement only: once we confirm the damage, we send a replacement of the same product at no extra cost. If it's out of stock, we'll offer another product of equal value.
After 24 hours: replacement requests made more than 24 hours after delivery can't be accepted.
No refunds: we don't offer refunds on orders. Damaged products are replaced, not refunded.
Cancellations: orders can't be cancelled once payment is made. If we're ever unable to fulfil your order, we'll refund the full amount to your original payment method within 5–7 business days.
Handmade variations: small differences in colour, shape and size are natural in handmade products and don't count as damage.

By using this website and placing an order, you agree to these terms.

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
Product photos are representative. Handmade items vary slightly from piece to piece.
An order is confirmed once payment succeeds. If an item becomes unavailable, we'll contact you and offer an alternative or a full refund.
Payments are processed securely by Razorpay. We never see or store your card or bank details.
Never leave a burning candle unattended. Keep candles away from children, pets, curtains and anything flammable, and place them on a heat-safe surface.
All content on this site, including photos and the Veloria name and logo, belongs to Veloria and may not be reused without permission.
These terms are governed by the laws of India.

We collect only what we need to deliver your order: your name, phone number, email (optional) and delivery address.
We use these details only to process, ship and support your order, and to answer your questions.
We share your details only with our payment provider (Razorpay) and courier partners, and only as needed to complete your order. We never sell your data.
If you create an account, we store your email, name, phone and saved address so you can check out faster and track your orders. Passwords are stored securely and we can never see them.
Your cart and delivery details are saved in your own browser so you don't have to re-enter them. You can clear them by clearing your browser data.
To see, correct or delete the information we hold about you, email officialveloriaeom@gmail.com.